Imixs Workflow ...the open source workflow technology for business applications

Engine

Installation and setup the Imixs Workflow Modeler

This section will explain the installation steps needed to successfully upload a workflow model to the Imixs JSF Sample Application.

Upload the Workflow Model

Before you can test the example you need further to upload a workflow model. The model can be managed with the Imixs Workflow Modeler Plugin from the Eclipse IDE. If you don't have already installed the Imixs Workflow Modeler, see the Installation Guide.

The Sample Application contains a valid model file of a "Trouble Ticket Workflow System".

A ticket is the "workitem" managed by your application which contains all necessary informations about the reported customer issue .

In this example scenario I designed the workflow very simple to demonstrate the principle and basic concepts of the Imixs Workflow:

  1. A customer service operator receives a telephone call, email, or other communication from a customer about a problem. The operator creates a new issue in the Trouble Ticket system. The status of our workitem is now "open"
  2. Next a member of the technician team verifies that the problem is real, and not just perceived. The technician will also ensure that enough information about the problem is obtained from the customer. The technician accepts the ticket or reject it. An accepted Ticket will change the status of the workitem into "in progress".
  3. As work is done on that issue, the system is updated with new data by the technician. Any attempt at fixing the problem should be noted in the issue system.
  4. After the issue has been fully addressed, it is marked as solved in the issue tracking system and the ticket will be closed. Status "closed"

Download the Demo Model form the Imixs Download center. Just import this model file (ticket.ixm) in a project of your Eclipse Workspace. Then the ixm-File can be opened with the Imixs Workflow Modeler Plugin from the Eclipse IDE.

You can synchronize this model file with your server using the Imixs Workflow Editor. Switch to the "Synchronize" Tab to start the synchronization.

Click the "Synchronize Model" link below the Service Selection to start the upload of a model definition to the Workflow Server. You need to authenticate against the Workflow Server Instance with the user account member within the IMIXS-WORKFLOW-Manager group.

You can added and extend the process model using the different features of the Imixs Modeler.

After you have setup the model you can run the application.

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